+255 774 579 698 info@arif.technology Zanzibar, Tanzania
Last Updated: August 2026

1. Introduction

Welcome to KIKAPU Marketplace ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and mobile application.

By using KIKAPU Marketplace, you agree to the collection and use of information in accordance with this policy. Please read this Privacy Policy carefully before using our services.

2. Information We Collect

We collect information that you provide directly to us, including:

  • Personal Information: Name, email address, phone number, delivery address, and payment information
  • Account Information: Username, password, and profile preferences
  • Order History: Products purchased, delivery details, and order status

3. How We Use Your Information

We use your information for the following purposes:

Order Processing

Process and fulfill your orders

Delivery

Deliver products to your location

Communication

Order updates and promotions

Improvement

Enhance user experience

Personalization

Tailor your shopping experience

Security

Process payments and prevent fraud

4. Information Sharing

We may share your information with:

Delivery Partners

To fulfill your orders and deliver groceries

Payment Processors

To securely process your payments

Service Providers

Who assist us in operating our platform

Legal Authorities

When required by law or to protect our rights

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

Encryption

Secure Servers

Security Assessments

Access Controls

While we strive to protect your information, no method of transmission over the internet is 100% secure.

6. Your Rights

You have the following rights regarding your personal information:

Access

Request a copy of your data

Correction

Update your information

Deletion

Request account deletion

Object

Object to data processing

To exercise these rights, please contact us using the information below.

7. Cookies and Tracking

We use cookies and similar tracking technologies to:

  • Remember your preferences
  • Understand how you use our platform
  • Improve your user experience
  • Analyze platform performance

You can control cookie preferences through your device settings.

8. Children's Privacy

KIKAPU Marketplace is not intended for children under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete it.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by:

  • Posting the new Privacy Policy on this page
  • Sending you a notification in the app
  • Emailing you at the address you provided

We encourage you to review this Privacy Policy periodically for any changes.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

Email

info@arif.technology

Phone

+255 774 579 698

Address

Stone Town, Zanzibar, Tanzania

We will respond to your inquiry within 7 business days.

By using KIKAPU Marketplace, you agree to this Privacy Policy